How to serve customers
- Author:Josie
- Source:Josie
- Release Date:2019-09-27
As a freight forwarder, a good service is a very important way to maintain a good customer. There are a thousand Hamlet in a thousand people. Everyone has a way to maintain the guests. Then how do I maintain my guests?
1. When I first contacted the customer to quote the customer and quoted the customer, I would pursue the timeliness and quality. Generally speaking, I received the inquiry from the customer, and I will give the customer a quote at the first time. If it is not timely, Guests, I will tell the guests when they can give the guest a quotation form. In the quotation form, I will mark all the cost details and indicate the classification, so that the customer can understand the composition of the fee at a glance and will The pre-assigned shipping company, schedule, and flight and price validity period are indicated on the quotation form.
2. Feedback to customers. The feedback to the guests is generally timely and accurate, allowing the guests to see your major, such as telling the guests the date of the ship, when they can arrive in Hong Kong, and inform the passengers of the arrival of the goods before arrival. It can help customers avoid problems that may arise, and can deal with them in time to avoid them. In the communication with the guests, the problem of the guests can be resolved in a timely manner.
3. Last week, my American client, Robert, had an urgent shipment to Kansas City. The shipment was fragile and arrived at the customer's designated location on March 11 or March 12. The customer's goods are 70KG/0.3CBM. I give the customer two transportation plans, air transportation and international express delivery. I explained the timeliness and expenses to the customer. The customer decided to arrange international express delivery. When I receive the goods from the customer, the customer has a fragile label on the goods. I contacted the customer and advised the customer to make a wooden box. The goods were safely arrived, and the customer felt very reasonable. Let me arrange it. We arranged this cargo on the 6th, and it is expected that the 11th or 12th will reach the customer's hand.
On the road to serving customers, I may not be doing very well. There are still many places to learn, but as long as the guests are treated sincerely, the customers will treat you sincerely.
Sunny Worldwide Logistics specializes in international shipping, international air transport, and international express international logistics companies.
Feel free to contact us: Josie Email: sales39@swwlogistics.com .cn Whatsapp:86-13202259402
1. When I first contacted the customer to quote the customer and quoted the customer, I would pursue the timeliness and quality. Generally speaking, I received the inquiry from the customer, and I will give the customer a quote at the first time. If it is not timely, Guests, I will tell the guests when they can give the guest a quotation form. In the quotation form, I will mark all the cost details and indicate the classification, so that the customer can understand the composition of the fee at a glance and will The pre-assigned shipping company, schedule, and flight and price validity period are indicated on the quotation form.
2. Feedback to customers. The feedback to the guests is generally timely and accurate, allowing the guests to see your major, such as telling the guests the date of the ship, when they can arrive in Hong Kong, and inform the passengers of the arrival of the goods before arrival. It can help customers avoid problems that may arise, and can deal with them in time to avoid them. In the communication with the guests, the problem of the guests can be resolved in a timely manner.
3. Last week, my American client, Robert, had an urgent shipment to Kansas City. The shipment was fragile and arrived at the customer's designated location on March 11 or March 12. The customer's goods are 70KG/0.3CBM. I give the customer two transportation plans, air transportation and international express delivery. I explained the timeliness and expenses to the customer. The customer decided to arrange international express delivery. When I receive the goods from the customer, the customer has a fragile label on the goods. I contacted the customer and advised the customer to make a wooden box. The goods were safely arrived, and the customer felt very reasonable. Let me arrange it. We arranged this cargo on the 6th, and it is expected that the 11th or 12th will reach the customer's hand.
On the road to serving customers, I may not be doing very well. There are still many places to learn, but as long as the guests are treated sincerely, the customers will treat you sincerely.
Sunny Worldwide Logistics specializes in international shipping, international air transport, and international express international logistics companies.
Feel free to contact us: Josie Email: sales39@swwlogistics.com .cn Whatsapp:86-13202259402