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note! The ship does not submit before the application back off, will have a refund fee!

  • Author:Alvin
  • Source:HKSG-GRUP
  • Release Date:2017-11-16
Recently HLCU (Hapag-Lloyd) notice, due to some customers did not promptly notify the HLCU before departure customs clearance, resulting in the ship was opened after the RMB200 retrenchment fee. Therefore, once again remind our customers, but to confirm the return, we must promptly send back off the mail BC SENDER!

Application notice as follows:

HLCU: About the withdrawal fee

Dear all

Some customers did not promptly notify the HLCU customs before departure, which resulted in a surcharge of RMB200 for customs clearance.

Once again reminded, but to confirm the return, we must promptly send back off the mail to the BC SENDER, if still received after the VGM REMINDER,

It means that the ticket still remains valid in the HLCU system. After the boat is opened, it will still be subject to the customs clearance fee. Therefore, please be sure to send back the clearance email as soon as possible to remind BC SENDER.

After receiving the confirmation of CANCELED, is the real sense of return, the ship will not be subject to any refund of customs clearance fee.